I am in the process of starting my own grocery delivery service. I am hoping to build a regular client base, but before that happens I will have a lot of first time and one time users.

My question is before I perform the shop, should I require the customer to sign an agreement form I’ve created? The agreement form would be short and simple. Basically going over my policy for payment and returns, etc. Or should I just keep it basic and perform the service, than collect the money and fee, without any paperwork? I’m not sure since I will be grocery shopping on people’s behalf and there will be a possibility of large amount of money being spent?

That’s a great idea, having all the particulars in an agreement form, however, most people will be hesitant to sign such a document. (making it a legal and binding agreement) You can accomplish the same thing by putting your agreement (items that you feel are important for the smooth operation of your business) on a sheet of paper – with a circle in front of each item – that they can Check off as they read it. Then when they have finished reading it, you just have them initial it – that’s their OK on the paper. You just hand them the outline and ask them to OK each item and you’ll be there to explain anything they don’t understand. Make it on a two part – and leave them a copy. Have the printer put your name/address/tele – Logo? and a place for their name/address. Good Luck!